Michele enjoys a solid reputation for providing training that works in the real world.
Her experience comes from years of actually doing what she teaches, and her courses provide sound approaches that withstand the test of time. Michele is a recipient of a Distinguished Teaching Award from Mount Royal University in recognition of her skills and commitment to learning.
Michele works closely with clients to understand the organization and its needs. She then customizes the training so participants walk away with skills and concepts they can implement right away. Classroom exercises use participant examples so they are completing real work during the session.
She brings examples, humor and a dynamic speaking style to every course she teaches. She creates a relaxed and respectful environment that allows participants to adapt the learning to meet their individual needs. She believes in teaching the whole person and encourages integration of skills and strategies at home, at work and in the community.
Michele has extensive experience in conducting needs assessments, developing customized courses, trainer manuals and participant materials.
Training topics include:
• Communication Styles
• Obtaining Information – The Art of Listening
• Interpersonal Communication – The Role of Perception
• Providing Information – The Art of Giving Feedback
• Conflict Resolution
• Conflict Diffusion
• Negotiating For Lasting Results
• The Art Of Influence
• Customer Service
• Collaborative Problem Solving
• Team Building
• Change, Change and More Change
• Effective Meetings
• Problem Solving and Decision Making
• Presentation Skills
• Triangulation – Getting Out Of The Middle
• Collaborative Consulting
• Transitioning From Worker to Leader
• Coaching
• Motivation
• Delegation
• Interview Skills
• Performance Management
• Progressive Discipline
• Collaborative Leadership